Front Desk Clerk



The front desk clerk is responsible for managing the flow of patients and visitors in and out of the front door as well as front waiting area. This includes implementing administrative systems, following procedures and policies, monitoring administrative projects, and working collaboratively with care providers to facilitate program and budgetary goals


  • Manages scheduled appointments by checking in patients and alerting staff to patient presence. Directs walk-in patients to appropriate staff. Collects relevant patient information and maintains HIPAA compliance.
  • Maintains workflow by studying methods; implementing cost reductions; and managing reporting procedures.
  • Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor. Routes calls, messages, and deliveries to appropriate staff in a timely fashion.
  • Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements.
  • Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances.
  • Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff.
  • Evaluates functionality of equipment on an ongoing basis and alerts appropriate staff to needs for repairs, maintenance, and inventories.
  • Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers.
  • Follows production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
  • Meets cost standards by implementing cost-saving actions. Evaluates condition and availability of office supplies, medical supplies, and equipment and communicates needs to appropriate staff.
  • Manages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring intervention.
  • Maintain cleanliness and order of front desk and waiting room areas.
  • Other duties as assigned.

Skill and Qualifications

  • Teamwork, Quality Management, Results Driven, Time Management, Proactive, Independent, Reporting Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information , Professionalism, Problem Solving, Supply Management, Inventory Control, Communication, Electronic Health Record Use

Job Type: Part-time

Salary: $13.00 to $15.00 /hour

Application Questions

  • How many years of billing/medical experience do you have?
  • How many years of front desk experience do you have?
  • Have you completed the following level of education: Associate?

We will review your resume and respond to you within the next few business days. Thank you for your interest in joining the Concerted Care Group!

Concerted Care Group Baltimore, LLC is committed to Equal Employment Opportunity (EEO) and is committed to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. Concerted Care Group, LLC offers competitive salaries and professional, rewarding work environment.